Mobiddiction PTY Ltd. is an advanced ICT solution provider headquartered in Sydney, Australia. With a 12-year history, the company has a team of 22 that scales up based on project requirements.
Mobiddiction specializes in cutting-edge and niche technology programs, including VR solutions in healthcare, primarily working with government and enterprise clients across Australia and globally. They pride themselves on long-term client tenure, with an average client tenure lasting 10 years.
As Mobiddiction grew from serving small- and medium-sized businesses and moved toward corporate, enterprise, and high-stakes government programs, the company faced the critical need for a common, globally recognized framework to validate its security posture and processes. Despite being a highly technical team that was super proud of their work, they lacked the formal structure and credibility that a certification provides.
The search for an auditor was daunting. What the founder and director of Mobiddiction, Mike Vasavada, found most challenging was all the “noise out there.” The Mobiddiction team was apprehensive about potential holes in their internal housekeeping and cybersecurity preparedness, fearing the exposure of vulnerabilities. They needed a specialized partner who understood their complex, regulated environment.
After sorting through all that “noise,” Vasavada and his team selected Insight Assurance for its ISO 27001 audit. The compliance platform Vanta recommended Insight to Vasavada, and he was impressed by the clear, comfortable initial interactions he had with the Insight team.
Insight Assurance provided a simple, transparent methodology that clearly laid out the framework, expected timelines (within one quarter), and budgets. The audit process was “very smooth” and “personable.”
The Insight auditor guided Mobiddiction through the process step-by-step. This included taking the Mobiddiction team through the prerequisites, going over how to use Vanta to achieve transparency and efficiency, and providing clear action items and supporting evidence for remediation.
This cooperative approach helped Mobiddiction navigate the change management necessary to bring the entire organization onto the new security standard.
Vasavada and his team at Mobiddiction noted three distinct benefits stemming from their partnership with Insight Assurance. These are:
Enhanced Trust and Sales Pipeline
Mobiddiction immediately leveraged the certification to reassure clients and differentiate themselves from competitors. The company could now say unequivocally that it was “amongst the big players.” In one instance, a global logistics company required ISO certification for engagement, which Mobiddiction could immediately provide, opening a new business opportunity.
360-Degree Visibility and Compliance
The audit forced the company to “fix up their shop,” resulting in a common framework that created consistency across development, technical, and customer experience teams. Senior management gained real-time, 360-degree visibility into controls, evidence, and compliance across the entire organization — a level of oversight that was not possible before.
Pleasantly Surprised Value
Vasavada noted that he and his team achieved more than merely receiving a certificate to put in a folder, but rather a genuine “commitment to quality.” He rated the overall experience a 10 out of 10, highlighting the clarity and the personable, helpful nature of the auditor as the most valuable aspects. Mobiddiction plans to continue its ongoing ISO journey with Insight Assurance.
Whether you’re a two-person team or a global enterprise, our team of former Big 4 auditors brings the same level of quality and care to every engagement.
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