StoreConnect is an eCommerce, Point of Sale (POS), and rewards solution. The platform has native Salesforce and custom third-party integrations. StoreConnect enables clients to manage multiple eCommerce storefronts with one unified framework.
As a POS and rewards solution operating in the eCommerce space, StoreConnect deals with the personal data of clients and their customers. Security and privacy are at the forefront of everything they do.
Leadership within StoreConnect knew that security and privacy needed to be central to their platform. Because the company handled personal data, they needed to build a system that was secure and compliant with important frameworks.
To this end, leadership decided they needed:
SOC 2
ISO phase one
ISO phase two audits
They needed to work with someone knowledgeable about security frameworks and the auditing process.
Sam Jo, the Security and Compliance Manager at StoreConnect, stated:
“There’s no way of being in this (eCommerce) industry or a main player in IT without having trust from our customers.”
StoreConnect chose to work with Insight Assurance due to the team’s clear audit preparation and methodology.
From the beginning, Sam appreciated communicating directly with senior auditors, which provided clarity. He emphasized that there was no “fluff” during consultations — only strong knowledge of security frameworks and an “extremely responsive” team.
Another quality of the Insight Assurance methodology that impressed Sam was the balance of a thorough approach that was still streamlined. There were no extraneous steps, yet the team covered all important information and provided appropriate guidance on testing and auditing.
Insight Assurance also leveraged StoreConnect’s GRC tool effectively, demonstrating an expert level of experience with their tech stack.
StoreConnect’s readiness from pre-audit preparation and prior security initiatives helped make the process smooth and fast.
The audits uncovered zero issues, bringing a sense of relief and certainty for StoreConnect. There were no errors that required correction.
However, the process also provided maturity recommendations that StoreConnect could implement going forward.
Sam noted that the audits:
Enhanced external trust
Streamlined security questionnaires
Helped sales within regulated sectors
An unexpected benefit was that the audit contributed to internal process reviews across departments.
Sam has already referred several companies to Insight Assurance and respects the value and auditor quality provided.
Whether you’re a two-person team or a global enterprise, our team of former Big 4 auditors brings the same level of quality and care to every engagement.
Let’s simplify compliance — together.
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