Appeals and Compliants
Appeals filed against Insight Assurance are received, handled and resolved in accordance with ISO/IEC 17021-1:2015 and ISO/IEC 17020:2012. Insight Assurance’s Audit team strives to clearly communicate the justification for their decisions related to the certification and inspection services. When a situation arises where the client does not agree with the audit team they may appeal the decision to Insight Assurance’s leadership. A point of contact, who is separate from the audit team, is assigned to research the appeal. Insight Assurance’s leadership will review the results of the research and communicate the decision to the client. Appeals may be generated directly by the client’s audit team or by emailing email@example.com.
Complaints filed against Insight Assurance, or our certified clients, are received, handled and resolved in accordance with ISO/IEC 17021-1:2015 and ISO/IEC 17020:2012. Insight Assurance has developed a process managed by a group independent of our audit team to document and track the complaint. The complaint will be investigated and resolved in accordance with our documented policies. The complaint initiator will be kept informed throughout the process and of the complaint resolution. Complaints may be filed by emailing firstname.lastname@example.org.
Inquiries may be submitted directly to Insight Assurance, including areas where we operate, certificate status and information for our certified clients by emailing email@example.com.